Refund & Return Policy
Effective Date: September 16, 2026
Overview
At Infra Glow Saunas, we want you to be satisfied with your purchase. If you are not satisfied with a product you purchased from us, you may request a return within 30 days of delivery, subject to the requirements outlined in this policy.
Eligible returns may qualify for either a full refund or a replacement product, depending on the circumstances and your preference, subject to product availability.
This Refund & Return Policy applies to products purchased directly through the Infra Glow Saunas website.
30-Day Return Policy
You have 30 days from the date your order is delivered to contact us and request a return.
To be eligible for a return, the product must be in substantially the same condition in which it was received, except where the return is being requested because the product arrived damaged, defective, incorrect, or otherwise does not conform to the order.
Returns must be requested within the 30-day return period. Requests submitted after 30 days may not be eligible for a refund or replacement.
Eligible Reasons for a Return
Returns may be requested for reasons including:
- The product arrived damaged.
- The product is defective.
- The wrong product was received.
- The product does not match the product ordered.
- You are not satisfied with your purchase and want to return the product within the applicable 30-day return period.
Our return policy is not limited to defective or damaged products. Eligible customers may also request a return for general dissatisfaction or buyer's remorse, provided the request is made within the applicable 30-day return period and the product meets the applicable return requirements.
Return Requirements
Before returning a product, you must contact Infra Glow Saunas and receive return instructions from our team.
Depending on the product and reason for the return, we may request information such as:
- Your order number
- The name and email address used for the order
- A description of the reason for the return
- Photographs showing damage or product condition, when applicable
- Other information reasonably necessary to process the return
Do not send a product back without first contacting us and receiving return instructions.
Certain products may require special return arrangements because of their size, weight, packaging, or delivery method. Our team will provide the applicable instructions for your order.
Damaged or Defective Products
Please inspect your order when it arrives.
If your product arrives damaged or you believe it is defective, contact us as soon as possible with your order information and photographs showing the issue.
We will review the information and work with you to determine the appropriate resolution. Depending on the circumstances and product availability, the resolution may include a replacement product or a full refund.
For products damaged during delivery, photographs of the packaging and product may be requested to help us document and process the issue.
Incorrect Products
If you receive a product that is different from the product you ordered, contact us within 30 days of delivery.
Please provide your order number and photographs or other information that helps us identify the incorrect product.
After reviewing the order, we will work with you to arrange an appropriate resolution, which may include a replacement or full refund.
Returns for General Dissatisfaction or Buyer’s Remorse
If you change your mind about a purchase or are otherwise dissatisfied with an eligible product, you may request a return within 30 days of delivery.
The product must meet the applicable return requirements, and you must contact us before sending the product back.
Because many of our products are large, heavy, or shipped by freight, return arrangements may vary depending on the product and destination. Our team will provide the applicable return instructions after reviewing your request.
Return Shipping
Return shipping arrangements and responsibility for return shipping costs may vary depending on the reason for the return and the product involved.
For products that arrive damaged, defective, or incorrect, contact us before arranging or paying for return shipping so that we can provide the appropriate instructions.
For returns based on general dissatisfaction or buyer's remorse, return shipping arrangements may be the customer's responsibility depending on the product and circumstances.
Any applicable return shipping costs or return instructions will be communicated before the return is processed.
Refunds
Once an approved return is received and reviewed, Infra Glow Saunas will process the applicable refund.
Eligible approved returns may receive a full refund of the purchase price.
Refunds will generally be issued using the original payment method whenever possible.
The time required for a refund to appear in your account may vary depending on the payment method, financial institution, and payment processor.
Infra Glow Saunas does not control the processing time of your financial institution or payment provider after a refund has been issued.
Replacement Products
When an eligible return qualifies for a replacement, Infra Glow Saunas may provide a replacement product instead of a refund.
Replacement availability depends on product availability at the time the return is processed.
If the requested replacement product is unavailable, we may provide an alternative resolution, including a refund where applicable.
Exchanges
If you would like to exchange a product for another product, contact us within 30 days of delivery.
Because products may differ in price, availability, size, shipping requirements, and specifications, exchanges are handled on a case-by-case basis.
Contact our team before returning the original product so we can provide the appropriate instructions.
Large and Freight-Shipped Products
Many sauna products are large, heavy, or shipped by freight. Returns for these products may require special handling and transportation arrangements.
Customers should not arrange freight return shipping independently without first contacting Infra Glow Saunas.
Our team will provide return instructions based on the specific product, order, delivery method, and return circumstances.
Products Returned Without Authorization
Products should not be returned to an address other than the return address or location provided by Infra Glow Saunas.
Unauthorized returns may delay the processing of your refund or replacement.
Contact us before returning any product so that we can provide the correct return instructions.
How to Request a Return
To request a return, contact Infra Glow Saunas within 30 days of delivery.
Please email:
Include your:
- Full name
- Order number
- Product name
- Reason for the return
- Description of the issue, if applicable
- Photographs, if applicable
Our team will review your request and provide the next steps for your specific order.
Return Processing
After we receive your return request, we will review the information provided and determine the appropriate return instructions.
If the return is approved, we will provide instructions for returning the product.
Once the returned product has been received and any required inspection has been completed, we will process the applicable refund or replacement.
Refund Timing
Approved refunds are processed after the return has been received and reviewed when a return is required.
Once Infra Glow Saunas issues a refund, the time it takes for the funds to appear in your account depends on your original payment method, bank, card issuer, or payment provider.
If you believe a refund has been issued but you have not received it within the expected processing period for your payment method, please contact us at sales@infraglowsauna.com.
Order Cancellations
If you need to cancel an order, contact Infra Glow Saunas as soon as possible at sales@infraglowsauna.com.
Cancellation requests are subject to the status of the order. If an order has already been processed, shipped, or otherwise entered fulfillment, cancellation may no longer be possible and the order may instead be handled under our applicable return policy.
Contact Us
If you have questions about our Refund & Return Policy or need assistance with a return, refund, replacement, or exchange, please contact us.
Email: sales@infraglowsauna.com
Infra Glow Saunas
Premium Saunas & Home Wellness Products
We recommend contacting us before returning any product so our team can provide the correct instructions for your order.
Policy Updates
Infra Glow Saunas may update this Refund & Return Policy from time to time to reflect changes to our products, services, return procedures, or applicable requirements.