Privacy Policy
Effective Date: September 16, 2026
Infra Glow Saunas respects your privacy and is committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact our team, or otherwise interact with our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
Information We Collect
We may collect information that you provide directly to us when you use our website or communicate with Infra Glow Saunas.
This information may include:
- Name
- Email address
- Phone number
- Billing and shipping information
- Shipping address
- Order information
- Product information
- Information submitted through contact forms
- Customer service communications
- Information you provide when requesting product or financing assistance
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, referring website, and general website usage information.
Information You Provide When Placing an Order
When you purchase products through our website, we may collect information necessary to process and fulfill your order.
This may include your name, email address, billing information, shipping address, order details, and other information necessary to communicate with you regarding your purchase.
We use this information to process orders, arrange delivery, provide customer support, and maintain records of transactions.
Information You Provide Through Contact Forms
If you submit information through our contact forms, we collect the information you provide so that we can respond to your request.
This may include your name, email address, phone number, subject or inquiry type, and message.
We use this information to respond to questions, provide product assistance, assist with orders, and communicate with you about your request.
Information Collected Through Live Chat
If you communicate with Infra Glow Saunas through live chat, the information you provide during the conversation may be collected and retained as necessary to provide customer support.
This may include your name, email address, questions, product interests, order information, and other information you voluntarily provide during the conversation.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Communicate with you about your purchases
- Respond to customer service requests
- Answer product questions
- Help you select products
- Provide shipping and delivery assistance
- Process returns, refunds, exchanges, and replacements
- Provide information about financing when requested
- Improve our website and customer experience
- Maintain website security
- Detect and prevent fraudulent or unauthorized activity
- Analyze website usage and performance
- Send communications you have requested or consented to receive
- Comply with applicable legal and regulatory requirements
We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.
Cookies and Similar Technologies
Infra Glow Saunas may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.
Cookies may be used to:
- Remember preferences
- Support shopping cart functionality
- Maintain website functionality
- Understand website traffic and usage
- Measure advertising and marketing performance
- Improve website performance
- Support security and fraud prevention
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of our website.
Analytics
We may use analytics services to understand how visitors interact with our website.
Analytics information may include pages visited, traffic sources, device information, browser information, approximate geographic information, and website interactions.
Analytics data helps us understand website performance and improve our products, content, and customer experience.
Advertising and Marketing
We may use advertising and marketing technologies to promote our products and measure the effectiveness of our advertising campaigns.
These technologies may use cookies, pixels, tags, or similar technologies to help us understand website visits, conversions, and interactions with advertisements.
Advertising providers may collect information about your interactions with our website in accordance with their own privacy policies.
You may be able to manage certain advertising preferences through your browser, device settings, or the advertising provider's available controls.
How We Share Information
Infra Glow Saunas does not sell your personal information for money.
We may share information with service providers and business partners when reasonably necessary to operate our website and provide services to you.
These parties may include providers that assist with:
- Website hosting
- Ecommerce and website functionality
- Order processing
- Shipping and delivery
- Customer support
- Email communications
- Analytics
- Advertising and marketing
- Fraud prevention
- Financing-related services when you request or use financing
- Information technology and security
Service providers may only receive information reasonably necessary to perform the services they provide to us, subject to their applicable agreements and privacy practices.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, customers, website, or users.
Payment Information
Payment information submitted during a purchase may be processed by the applicable payment provider or financial service provider.
Infra Glow Saunas does not need to retain complete payment card information when that information is processed directly by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Financing Information
If you choose to pursue financing for a purchase, additional information may be required as part of the financing process.
Financing-related information may be collected and processed by the applicable financing provider or service involved in the financing process.
The collection and use of information by a financing provider is governed by that provider's applicable privacy policy and terms.
Shipping and Delivery Information
We may provide necessary customer and order information to shipping carriers, freight companies, delivery providers, manufacturers, or other fulfillment partners when required to process and deliver your order.
This may include your name, shipping address, contact information, order information, and delivery instructions.
How We Protect Your Information
Infra Glow Saunas takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your personal information, including using secure passwords and avoiding sharing account or payment information with unauthorized parties.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining transaction and business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
Your Privacy Choices
Depending on applicable law, you may have rights concerning the personal information we maintain about you.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used
- Opt out of certain marketing communications
Some requests may be subject to applicable legal requirements, exceptions, or verification procedures.
To make a privacy-related request, contact us using the information provided in the Contact Us section below.
Marketing Communications
If you receive promotional emails from us, you may unsubscribe from marketing communications by following the unsubscribe instructions included in the email.
Even if you opt out of promotional communications, we may still send transactional or service-related communications when necessary, such as order confirmations, shipping updates, account information, or responses to customer service requests.
Third-Party Websites and Services
Our website may contain links to websites, services, or platforms operated by third parties.
If you follow a third-party link, your interaction with that website is governed by the third party's own privacy policy and terms.
Infra Glow Saunas is not responsible for the privacy practices, security, or content of third-party websites or services.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.
California Privacy Rights
California residents may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances and applicable law, these rights may include rights relating to access, correction, deletion, and certain disclosures concerning personal information.
California residents who wish to make a privacy request may contact us using the information provided below.
We may need to verify your identity before completing certain privacy requests.
Changes to This Privacy Policy
Infra Glow Saunas may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, legal requirements, or privacy practices.
When changes are made, the updated Privacy Policy will be published on this page with the revised effective date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Infra Glow Saunas
Email: sales@infraglowsauna.com
We will review privacy-related inquiries and respond as appropriate.