Terms & Conditions
Effective Date: September 16, 2026
Welcome to Infra Glow Saunas. These Terms & Conditions govern your use of the Infra Glow Saunas website and your purchase of products through our online store. By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before using our website or placing an order.
Use of Our Website
You may use the Infra Glow Saunas website for lawful purposes and in accordance with these Terms & Conditions.
You agree not to use our website:
- For any unlawful purpose
- To violate applicable laws or regulations
- To interfere with the operation or security of our website
- To attempt to gain unauthorized access to our systems or information
- To submit false, misleading, or fraudulent information
- To interfere with another customer's use of the website
We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our website, business, customers, or systems.
Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, availability, and other product information displayed on our website are accurate and current.
However, product information may change and may contain errors or omissions.
Product images are provided for informational purposes and may not always represent the exact color, finish, configuration, accessories, or other characteristics of the product delivered.
Product specifications, dimensions, features, colors, availability, and other details may vary by manufacturer and product model.
If you have questions about a product's specifications, compatibility, configuration, installation requirements, or available options, please contact us before placing your order.
Product Availability
Product availability may change without notice.
A product displayed on our website may become unavailable due to inventory changes, manufacturer availability, supply limitations, or other circumstances.
If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include an alternative product, replacement, or refund where applicable.
Pricing
Prices displayed on our website are subject to change without notice.
We make reasonable efforts to ensure that prices are displayed accurately. However, errors in pricing may occasionally occur.
If we discover a pricing error affecting an order, we may contact you before fulfilling the order to confirm whether you would like to proceed at the correct price or cancel the order.
Any applicable taxes, shipping charges, delivery charges, or other applicable costs will be presented during the purchasing process when applicable.
Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted for fulfillment.
We reserve the right to accept, decline, cancel, or limit an order when reasonably necessary, including in circumstances involving product availability, pricing errors, suspected fraud, or other legitimate business reasons.
If we cancel an order after payment has been received, we will provide an applicable refund.
Order Information
You are responsible for providing accurate and complete information when placing an order.
This includes:
- Your name
- Email address
- Billing information
- Shipping address
- Contact information
- Product selection
- Any other information required to process your order
Infra Glow Saunas is not responsible for delays or additional costs caused by inaccurate or incomplete information provided by the customer.
Payment
Payment must be completed according to the payment options made available during the purchasing process.
You authorize the applicable payment provider or financial service provider to process the payment associated with your purchase.
Orders may not be processed or shipped until the required payment has been received and verified.
Financing
Financing may be available for qualifying purchases.
The available financing option requires a 25% down payment, with monthly payments available for up to 36 months, subject to the applicable financing terms and agreement.
Financing availability is not guaranteed for every product or customer.
Your specific financing terms, payment amount, eligibility, and other applicable conditions are determined through the applicable financing process and financing agreement.
Infra Glow Saunas does not guarantee financing approval or any particular financing terms.
Customers should review the applicable financing agreement carefully before accepting financing.
Shipping and Delivery
We offer shipping options for customers across the United States.
Shipping costs, delivery methods, and delivery times may vary depending on the product, size, weight, destination, availability, carrier, and other circumstances.
Large sauna products may require freight delivery or special delivery arrangements.
Customers are responsible for providing an accurate delivery address and ensuring that the delivery location has suitable access for the product being delivered.
Delivery dates and timeframes provided by Infra Glow Saunas or a carrier are estimates unless expressly stated otherwise.
Delays may occur due to carrier schedules, weather, product availability, manufacturer delays, destination conditions, or other circumstances outside our reasonable control.
For additional information, please review our Refund & Return Policy and Shipping & Delivery information.
Inspection Upon Delivery
Customers should inspect shipments when they arrive.
If a shipment appears damaged, customers should document the condition of the packaging and product with photographs and contact Infra Glow Saunas promptly.
Customers should not discard damaged packaging before contacting us if the packaging may be relevant to a shipping or product claim.
Our team will review reported issues and provide appropriate instructions.
Returns, Refunds, and Replacements
Our returns and refunds are governed by our Refund & Return Policy.
Eligible products may be returned within 30 days of delivery, subject to the requirements of that policy.
Eligible returns may qualify for a full refund or replacement depending on the circumstances and product availability.
Customers should contact Infra Glow Saunas before returning a product so that our team can provide the appropriate return instructions.
Product Installation
Customers are responsible for ensuring that products are installed and used appropriately according to applicable manufacturer instructions and requirements.
Sauna installation may involve electrical work, construction, ventilation, structural considerations, plumbing, heating equipment, or other specialized requirements depending on the product.
Where professional installation is required or recommended, customers should use appropriately qualified professionals.
Infra Glow Saunas does not represent that every product can be installed in every location or under every set of site conditions.
Customers should review the manufacturer's installation instructions and product specifications before installation.
Electrical and Building Requirements
Certain sauna products, heaters, controls, lighting systems, and other equipment may have specific electrical, structural, ventilation, or building requirements.
Customers are responsible for determining whether their intended installation location meets applicable requirements.
Where applicable, customers should consult a qualified electrician, contractor, installer, or other appropriate professional before installation.
Infra Glow Saunas does not provide legal, electrical, engineering, construction, or building-code advice.
Sauna Use and Safety
Sauna products must be used in accordance with the applicable manufacturer's instructions, safety requirements, warnings, and recommendations.
Customers are responsible for reading and following all applicable product documentation before operating a sauna, heater, stove, or related equipment.
Do not modify, bypass, or alter safety features or equipment unless specifically authorized by the manufacturer.
If you have questions about the safe operation or installation of a particular product, consult the applicable manufacturer documentation or an appropriately qualified professional.
Manufacturer Warranties
Certain products may be covered by manufacturer warranties.
Warranty coverage, duration, limitations, exclusions, and claim procedures vary by manufacturer and product.
Manufacturer warranties are subject to the applicable manufacturer's warranty terms.
Where applicable, customers may be required to contact the manufacturer directly for warranty service or claims.
Infra Glow Saunas does not replace or expand a manufacturer's warranty unless expressly stated in writing.
Third-Party Products and Services
Our website may contain products, services, links, or integrations provided by third parties.
Third-party services may have their own terms, conditions, warranties, and privacy policies.
Infra Glow Saunas is not responsible for the policies, practices, content, or services of third-party websites or service providers.
Intellectual Property
The content on the Infra Glow Saunas website, including text, graphics, logos, images, product content, designs, and other materials, may be owned by Infra Glow Saunas or its licensors and may be protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes related to using our website and purchasing our products.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate authorization.
Customer-Submitted Information
If you submit information through our website, including contact forms, reviews, feedback, photographs, or other communications, you are responsible for ensuring that the information you provide is accurate and that you have the necessary rights to provide it.
You agree not to submit unlawful, fraudulent, defamatory, abusive, or otherwise inappropriate material.
Website Accuracy and Availability
We make reasonable efforts to maintain the accuracy and availability of our website.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely accurate.
Website content, products, prices, features, and availability may be changed or updated without notice.
Limitation of Liability
To the extent permitted by applicable law, Infra Glow Saunas will not be liable for indirect, incidental, special, consequential, or other damages arising from your use of our website or purchase, installation, or use of products, except where such limitation is prohibited by applicable law.
This includes circumstances arising from delays, third-party services, improper installation, failure to follow manufacturer instructions, misuse of products, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
Indemnification
To the extent permitted by applicable law, you agree to hold Infra Glow Saunas and its representatives harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms & Conditions, unlawful use of our website, or misuse of products.
Force Majeure
Infra Glow Saunas will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
These circumstances may include natural disasters, severe weather, transportation disruptions, supply shortages, manufacturer delays, labor disruptions, government actions, internet or technology failures, or other events beyond our reasonable control.
Changes to These Terms & Conditions
Infra Glow Saunas may update these Terms & Conditions from time to time.
When changes are made, the revised version will be published on this page and the effective date will be updated.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.
Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with applicable laws.
Any dispute arising from your use of the website or purchase of products will be handled in accordance with applicable law and the rights and protections available to the parties.
Contact Us
If you have questions about these Terms & Conditions, your order, our products, or our policies, please contact Infra Glow Saunas.
Infra Glow Saunas
Email: sales@infraglowsauna.com